Reviews V2 | Dry Otter Waterproofing | Denver, North Carolina
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Google Rating
4.9
Based on 147 reviews

OUR CUSTOMER REVIEWS

Bob Joffe
Bob Joffe
19:34 11 Jun 21
The Dry Otter team showed up on time with all of the tools and supplies necessary to perform the... job. The took precautions to ensure that the dust did not spread around the house or the rugs were damaged. The team members were all very polite and did a great job in waterproofing the basement wall. At the end of the day when the job was complete they cleaned up everything so that you wouldn't even know they were there. Very happy with the job.read more
Kevin Moran
Kevin Moran
20:43 08 Jun 21
Marcus came out and gave us a reasonable price for a dehumidifier.Two service guys did the install... within two weeks,My wife called the office and received detailed instructions.Great experience all around.Kevin,Satisfied Customer.read more
Clarence Penticuff
Clarence Penticuff
13:40 01 Jun 21
Dry Otter left us in a lurch. To keep it simple they committed to do a job that we waited 3 months... for and after 1/2 days work they bailed out because they did not have enough people to do the job?read more
Lynn Barnhill
Lynn Barnhill
16:30 19 May 21
I would highly recommend Dry Otter Waterproofing. They installed a floor liner, pump, and... dehumidifier in our crawl space. Their quote was competitive, and they were responsive throughout the process. The installers, Cody, Noah, and Danllal, were great. They consistently showed up on time, worked hard, and were very professional.read more
Brandon Ward
Brandon Ward
12:15 17 May 21
Would highly recommend Dry Otter. Marcus immediately responded to my request for an estimate. ... Fantastic service. Work was completed on time. Hauled away old materials. Perfect job. Thanks.read more
Dail Gay
Dail Gay
16:23 30 Apr 21
Dry Otter has helped me with my crawl space for many years. They began to help me with mold... remediation, added de-humidifier, performed annual checks, and this recent visit was to replace floor liner and add new, larger de-humidifier. Were recommended by a friend so I trusted them to do my work for me. Glad to have them to continue keeping crawlspace clean.read more
Nina Vogel
Nina Vogel
18:23 30 Mar 21
Great Company, highly professional and top quality work.Mark Smith is very responsive and very... knowledgeable on what the house needsTom - William - Austin did a wonderful job on the homeHighly recommend using this companyread more
Todd Walker
Todd Walker
18:11 30 Mar 21
Austin was the service tech for our job. He did a great job. On-time and efficient. Kept me posted... via text and phone. Explained everything well when competed.read more
Alex Suarez
Alex Suarez
12:22 30 Mar 21
The work done and the contact with this group of people at Dry Otter was world class. Very much on... it.From theSales person being responsiveOffice Staff professionalInstaller Competent / Skilled, TimelyIn all ways top notch company..Alexread more
Timothy Boyd
Timothy Boyd
13:55 29 Mar 21
The dry otter people were doing a job on the house next door. We have terrible storm water... problems in our yard and their first plan was going to send more water our way. When Tom came, he looked at the set up and told his guys that the setup was all wrong and came up with a new plan to drain the water elsewhere. I did not have to make a fuss at all. Tom was extremely courteous and professional. I love that kind of professionalism and will highly recommend their work to my friends. Old school work ethic!Timread more
Melissa Walker
Melissa Walker
02:20 27 Mar 21
Dry otter completed work on our crawl space today and we are so pleased with the professional and... responsive work of Cody, Nate and Noah. They worked hard to remediate our moisture, mold and humidity and it was not easy work with the rain and mud they encountered. Dry Otter was priced fairly and we liked their honest approach to sales and education on our options to solve the problem. We liked their team approach through the process. We highly recommend Dry Otter from start (sales) to finish (installation).read more
Bryan Sherrill
Bryan Sherrill
23:16 25 Mar 21
Would recommend this company to anyone looking for help with drying up your crawl space. The whole... crew was fabulous from Marcus who came to give me upfront cost and what needed to be done. To the service crew who did really good job taken care of the project. And Danielle was awesome to work with over the phone to get squared away with my bill. Thanks guys and girls and for the help of getting my crawl space dried up. Job well done.read more
Tim Whisnant
Tim Whisnant
21:40 24 Mar 21
I was somewhat apprehensive at first not knowing what was truly needed in my home. I met Tom on my... pre-contract inspection. He went over everything with me in full detail. Now that the work is complete i am overly impressed by their following up on the work that was done. Dry Otter is definately a company that cares about their reputation.i give them 5 stars on customer service....now just waiting on rain!read more
Michael Medlock
Michael Medlock
13:46 23 Mar 21
The staff and crew did a fine job! I highly recommend Dry Otter!
Rhonda L Lovely
Rhonda L Lovely
14:12 21 Mar 21
I needed to fully encapsulate my new home (3 yrs old) crawlspace and add a dehumidifier. My... crawlspace was wet due to natures grading and ground water.Dry Otter inspected, then offered a proposal that was explained in terms I understood and quoted the job. Once I accepted the quote, the office then called to provide a target date for the work to begin.They started exactly on the projected date! The team was prompt and I knew when they were going to lunch and the projected completion time each day. The team were dog lovers and were very cognitive of closing the gates so that the dogs were safe.The job completed exactly when they had projected and the yard was left exactly as they had found it.I am very happy with the work the Dry Otter sales, office and construction team performed at my home. I will have no hesitation referring anyone that requires crawlspace or basement work.read more
Carla Alberto
Carla Alberto
00:26 12 Mar 21
I would recommend Dry Otter for crawl space encapsulation ! I had two other estimates with other... companies and I went with Dry Otter. They had better price and didn’t try to sell me other things that my crawl space did not need. Tyler was very professional and answered all my questions! Cody, Justin and Nate were also very professional and did a great job in the crawl space! I am very pleased with the work!read more
John Diebold
John Diebold
16:02 10 Mar 21
Austin was great
Heather Mullins
Heather Mullins
22:56 05 Mar 21
Orlando, Benjamin, William, and Tom did an outstanding job installing out sump pump and battery... backup. We had a though overview visit from Marcus who walked us through every facet of the project. This is our second positive experience with Dry Otter in two different homes. We highly recommend this business.read more
Diane Harrelson
Diane Harrelson
15:46 05 Mar 21
Ever since Dry Otter came into existence, we have utilized their services. They are an "amazing"... company! Their quality of work and professionalism is unprecedented in the waterproofing "contractor world." I am in real estate and have recommended them to my clients on many occasions. I can do this with confidence, because of my personal experiences with the company. All of the employees of the company are excellent! Today, Austin came to the house, ahead of schedule. He did an excellent check-up on our current system (conditioned crawl space/done by Dry Otter), and gave us a very professional overview of what was done, and the existing condition of our crawl. It was ALL GOOD! Austin was another excellent example of the caliber of professionals at the Dry Otter Company. I HIGHLY recommend this company! My Husband and I will NEVER use anyone else!!read more
Greg LaRochelle
Greg LaRochelle
03:46 05 Mar 21
I've used DryOtter for my residence and other family's residence on 2 different projects now. Both... projects turned out great and really solved our problem - encapsulation and fast track drainage system. Marcus has gone out of his way to answer questions and explain not only the solution, but what causes the issue. Tom has been very understanding on both projects to exceed our expectations! thank you!read more
S & H Farm
S & H Farm
19:08 04 Mar 21
I recently used Dry Otter for my 222 year old basement flooding issues. Marcus My salesman was on... the spot and did a great Job.Orlando and crew William and Benjamin did a outstanding job and very polite and professional. They cleaned up there mess top notch. I was very pleased with the whole Dry Otter team.read more
Steve Hensley
Steve Hensley
19:58 25 Feb 21
Tom and Austin did a fantastic job finishing up the crawlspace work today. Very clean. Very... professional. Very knowledgeable. I highly recommend Dry Otter, Tom and Austin.read more
Maria Minsker
Maria Minsker
21:55 24 Feb 21
Excellent customer service from Mark and Austin.
David Cusick
David Cusick
19:13 24 Feb 21
I used Dry Otter to resolve a water issue I had in my crawl space. All of my dealings with Dry... Otter were great. It started with Marcus who came out to review my problem. Marcus took his time to see the issue and discussed options with me. He answered all of my questions then and even days later when I emailed him with follow-up questions.The guys that came out to fix the problem - Cody, Justin and Nate - were just as good. They knew exactly what they were doing and what was needed on my job, which was to dig a trench along a couple walls in my crawl space, install drainage pipe leading to a sump pump which they also installed. They then installed a drainage pipe to the outside. They also replaced some of the plastic covering on the dirt floor of the crawl space. and did a mold wipe-down. They were very professional and answered questions I had during and after the installation.I would recommend them.read more
Linda Simon
Linda Simon
21:12 23 Feb 21
Dry Otter saved me $ thousandsPrior to contacting Dry Otter, I had had another company inspect... various spots under my house. Their representative reported the presence of so much mold that I was immediately alarmed and then their estimated cost of $20,000 to resolve the problem only made me that much more upset. Frankly, I had a very strong sense of being oversold repairs that simply were not needed.I decided to contact Dry Otter for a second opinion and I am so glad I did! Tyler arrived and made a thorough inspection of the area underneath my house. Indeed, he spent considerably more time on his inspection than his competitor had previously done and, likewise, provided me with a more thorough description of the problem. Tyler’s professional consultation, courtesy and integrity not only left me feeling completely reassured, but saved me thousands of dollars in the process.I have no reservations whatsoever in recommending Dry Otter to anyone facing a similar problem.Linda S.Harrisburg, NC 28075read more
Hazel Synco
Hazel Synco
14:58 23 Feb 21
Austin and Tom showed up on time to install insulation around a door to my crawl space. They even... conducted a thorough inspection of our encapsulated space even though it wasn’t required and replaced a bad hinge on our door we didn’t even realize we had. Outstanding service and great guys!read more
Jim Trunzo
Jim Trunzo
00:22 20 Feb 21
Highly Recommend! The Crew was very prompt and polite. Cody, Nate and DJ did a great installation!... A+++read more
Brad Street
Brad Street
23:11 19 Feb 21
Committed to the customer. Stands by their service.
Jack Miller
Jack Miller
22:11 16 Feb 21
Cody and Austin came out and did a amazing job go dryotter!!!!
Roberta Robbins
Roberta Robbins
13:43 12 Feb 21
Great company! Dry Otter has encapsulated two crawl spaces for us. One had almost a foot of water.... They installed a sub pump as mine had failed and did a fantastic job! The crawl space is now dry and looks great! Dry Otter is reliable and professional.read more
Becky Harbison
Becky Harbison
16:14 04 Feb 21
Started work right away, checked in and checked out. A. Robertson during annual visit saw loose... hose attached and everything else went well.read more
Brad Beatty
Brad Beatty
21:25 03 Feb 21
On time, professional people delivered an awesome product in a very neat fashion. Thank you!
Liz Ward
Liz Ward
15:09 03 Feb 21
Dry Otter helped us install several sump pumps in 2018 and one of them wasn't working properly. ... Austin Robertson came out yesterday to inspect the issue and helped us replace our sump pump under our original 3-year warranty. He was extremely professional, pleasant and helpful. Grateful for a professional team and the 3-year warranty provided!read more
Beth Jewell
Beth Jewell
14:28 03 Feb 21
We had our crawl space sealed shortly after we purchased our home in 2016. Now we are moving on and... wanted to make sure that everything was in the best shape. Austin came out, checked all the seams, the dehumidifier and sump pump - all in working order & he let me know that warranties are transferrable! A win for us and for our buyers.read more
Jennifer Beverly
Jennifer Beverly
16:24 29 Jan 21
Everyone we have dealt with at this company has been super responsive and professional. Our... technician Austin Robertson was super respectful of all COVID precautions as he came into our home and if he didn’t have an answer to my questions he found out right away while he was there. It was a pleasure working with them!read more
Albo 1999
Albo 1999
18:08 26 Jan 21
Dry Otter has been a great company to work with. They incapsulated my crawlspace and put in a... dehumidifier two years ago. Today Austin Robertson came out to service my dehu. Austin actually called to tell me he was running ahead of schedule rather than just show up. He was professional and thorough in servicing my dehu to keep my crawlspace dry and problem free for another year.read more
Amy Heddleson
Amy Heddleson
17:49 21 Jan 21
Showed up on time, worked hard, and cleaned up when done!! Austin R. and Austin K and team helped... to solve our water flow issues quickly!read more
James LaFave
James LaFave
14:55 17 Jan 21
The Dry Otter crew were very efficient and professional. They even completed the job one day ahead... of the allotted time. We would highly recommend them to anyone needing such services.read more
New Home Advertising
New Home Advertising
17:06 07 Jan 21
They did a fantastic job! On time, more affordable, respectful, and COVID friendly. I recommend... Dry Otter to anyone who is in need of Crawl Space services! Remediation, Encapsulation, Sump Pumps, Dehumidifiers, etc!Special Thanks to my Tecnicians: Austin Robertson, Kerbin, Christian and Ken for their knowlege and experience!read more
BarGeoSch
BarGeoSch
15:43 07 Jan 21
Dry Otter did an excellent job water proofing my crawl space. Very happy with their support. ... Thanks Cody, McIntyre and Justin.read more
Renee Abernathy
Renee Abernathy
21:18 29 Dec 20
They were great people to work with from start to finish. They were professional. they did... exactly what they said and better. They do not try to sell you services that are not needed for your location. They clean up everything, were on time and dependable. Price was exceptionally good.read more
Paul Herbert
Paul Herbert
16:25 18 Dec 20
We had a new crawlspace vapor barrier and de-humidifier installed. Dry Otter was thorough,... professional and dependable. We were very satisfied. Austin R. came out recently for our annual service inspection and de-humidifier maintenance (filter cleaning). He was very informative and we were satisfied with his work.read more
Robert Llewellyn
Robert Llewellyn
23:40 15 Dec 20
Thank you Tom & Austin for making my crawl space, a dry space.What great work and care you put... into your efforts.You really transformed the crawl space under my house.Y'all are an amazing team!read more
Ka T.
Ka T.
00:31 12 Dec 20
Less than a year ago, we researched and received over 5 waterproofing estimates and decided to... choose another company. Unfortunately, my husband and I were forced to look again after our problem had persisted. It was an expensive mistake (I won't name them because I don't believe in leaving negative reviews).I decided to call Dry Otter for an assessment after reading their praises from a long time realtor who posted a response to someone else's inquiry on Next Door. Tyler, a sales person for Dry Otter, came out and meticulously explained their product and what he thought our home needed.He was very professional and followed up without pressure but politely answered my questions. It seems his confidence in Dry Otter spoke for itself. Even though he told me they were booked and every day I delayed, it would push the job further back, I was careful to take my time to decide. After being burned by the other company, my husband and I took over a month to decide to go with Dry Otter. Their quote was all inclusive with no hidden costs and we felt we understood the process. We were scheduled for February 2021 but were told they were preparing new crews and there was a chance we could get in sooner.Luckily, we were able to get in earlier . The whole process worked like a charm. Each day, before they started the job and when they finished (we have a large crawl space), they let us know what they were doing and where they were in the process. These guys, Austin K and Austin R, Aaron, and Kell worked so very hard to get this install done. Their foreman, Kevin, was there every step of the way to make sure the work was thorough. Kevin and his crew was excellent!!And, what a difference between this installation and the previous one with the other competitor!! We are so very impressed!When they finished, I crawled under our home to see their work, and the job was clean and so fresh smelling that, but for the beams over my head, you wouldn't know it was a crawl space. The dehumidifier they installed is working perfectly.Based on our past experience, we were a bit worried to call another company, but we are glad we decided to go with Dry Otter. Their work looks impeccable.read more
Kim Deaton
Kim Deaton
03:42 05 Dec 20
Everyone involved was courteous & professional in every way. A great job under difficult... circumstances!read more
Mel Johnson
Mel Johnson
17:55 03 Dec 20
Had Dry Otter out for yearly maintenance, Austin Robertson was our tech and was very professional,... polite, ahead of schedule, thorough yet quick and kept home clean. Also wore mask and took appropriate precautions! Highly recommend! 5/5read more
Jim Dixon
Jim Dixon
21:10 02 Dec 20
The solution to my problem required two parts. The technician, Austin Robertson, had one on his... truck and installed it and promised that he would get the other part and return the next day, which he did, just as he had promised. Austin was professional, polite and patient in answering questions. When it's time for my annual maintenance I am going to schedule it around Austin's Austin availability.read more
A R
A R
20:34 26 Nov 20
We really enjoyed our experience with Dry Otter and are so glad we chose them for our project!... Everyone involved with our project from our sales rep to the field supervisor to the work crew and the office ladies were all very easy to work with and kept great communication with us. That is so important to me! We were getting high moisture readings in the crawl and some mold growth on the floor joists, so we knew something needed to be done. I called 5 highly rated companies to come out and see our job. I also did my own research on the various dehumidifiers which were proposed, and preferred the model supplied by Dry Otter. Marcus our sales rep impressed us with the time he spent to thoroughly inspect our job and he even called in his foundation expert Caleb to get a professional second opinion on a question about our support piers in the crawl. And then Marcus was willing to meet with my wife and I in person after normal business hours to thoroughly review the work proposal. I was very appreciative of the time he spent to patiently answer all of our questions.I also want to thank Tom the field supervisor for the several trips he made for technical assistance with our job. He was wonderful. The work crew was very courteous and completed the job on time and cleaned up every day and handled any minor issues we had immediately. A special thanks to Sidney, Dave, Corbin, Jonathan, Austin, and Gavin. We are very thankful for all of you, and it's so nice to have a nice, clean, dry crawlspace again! Thank you!read more
Sharon Wheeler
Sharon Wheeler
16:45 10 Nov 20
DryOtter completed crawl space encapsulation for us last May. We found water in the crawl space on... top of the liner and called the company. Austin Robertson was on site the next day. He thoroughly investigated the problem, found the cause and resolved the issue. He is extremely courteous and professional. Thank you, Austin!read more
Charlotte Tallmadge
Charlotte Tallmadge
01:02 10 Nov 20
Kevin and his team arrived on time, worked diligently, and did a great job installing a quality... product. They were well organized and left the job site very clean. Thank you for the great service!read more
William Adams
William Adams
19:59 28 Oct 20
Great team to work for and the owners are well experienced and they make sure it done the way it... supposed to be.read more
Andy Kennedy
Andy Kennedy
20:07 20 Oct 20
Tom & Austin came out and gave me some good professional advice for our crawl space/sump pump... water issues. Both were Friendly & Courteous and willing to take the time to walk thru my questions and make sure I understood how the system works. Thanks Guys.read more
Steven Ghim
Steven Ghim
17:52 15 Oct 20
Scottie, William, and Sydney did a great job. Very friendly. Did a great job
Pete Robinson
Pete Robinson
22:17 14 Oct 20
Angelo Greco
Angelo Greco
16:18 12 Oct 20
Amy Gibby
Amy Gibby
17:43 08 Oct 20
Great service! My daughter was having allergy problems and after they fixed my crawlspace her... issues went away. Tom and Austin also came back out and dug trench and checked dehumidifier for no charge. Would recommend this company very much!read more
Ralph Baker
Ralph Baker
09:32 08 Oct 20
There is a night and day difference in the air quality under and in our home now. I resisted... spending the money but I'm convinced this is the best home improvement money I've spent. Dry Otter did a very professional job and I wouldn't hesitate to use them again.read more
Katherine Sanders
Katherine Sanders
23:42 07 Oct 20
The Dry Otter team exceeded our expectations at every stage of our water remediation process in our... almost 70 year old home! We were fortunate to work with Danielle and Lorissa from the office, Marcus in sales, and Tom, Austin, Jerry, Brandon, Allen and Dustin in the field. Customer service was top notch and the quality of work superb. Thank you!read more
Ty O
Ty O
14:42 01 Oct 20
I am extremely pleased I chose Dry Otter for my crawlspace encapsulation needs. Orlando, Elonzo and... Scottie were professional and timely. They worked long days to ensure my crawl space was finished on time. They did a wonderful job cleaning out my crawlspace before doing the work and also cleaning up after themselves when they were done working. I can not even tell they were there outside of the material they placed. Orlando is an extremely knowledgeable leader that I immediately trusted to successfully manage my project. Elonzo and Scottie were zoned in when they arrived and went right to work. I was really impressed with the work ethic of all 3. My crawlspace was not easy and very large, they tackled it quickly. Tyler the salesperson who came out to do my estimate was great as well. I would not hesitate to rehire Dry Otter for any more of my crawlspace needs.read more
Kristyn Hoyle
Kristyn Hoyle
14:49 29 Sep 20
Fantastic crew & project! They completed my project quickly, and professionally. I couldn't be... happier! These guys know their stuff & work hard. You will never go wrong with this company!read more
Jack Smith
Jack Smith
15:32 23 Sep 20
Great company to work with. Very professional and service was great.Recommend them highly.
Kent Burke
Kent Burke
19:05 01 Sep 20
We had dry otter come in because of a moisture problem in our crawlspace. They did mold... remediation and full encapsulation of the space. It was not an easy job, but they worked very hard, were courteous and explained the job all along the way.read more
Alex Via
Alex Via
18:30 28 Aug 20
Brandon, Casey, and Anthony did a great job over the two days of completing the work on my crawl... space. They were professional and knowledgeable. Looking forward to seeing the results of a cooler less humid home.read more
Brandon Pennell
Brandon Pennell
20:01 21 Aug 20
Caroline Heller
Caroline Heller
16:42 15 Jul 20
Anthony, Cory and Josh are excellent workers. They know what they're doing, are polite and... courteous, but above all patient with my father. Their work ethic was evident in showing up early, working very hard despite the heat and seeing the project through to completion by days end. They treated working on this project as a privilege and were very appreciative of the opportunity. I highly recommend Dry Otter for any waterproofing needs for your crawlspace or basement!read more
Joseph Maure
Joseph Maure
20:58 10 Jul 20
Kevin, Mark, Anthony and David showed up on time and got right into it. They blocked off and... covered everything with plastic and did an awesome job. We are looking forward to finishing out this basement!read more
caleb rodgers
caleb rodgers
00:06 01 Jul 20
Anthony, Corey and Josh worked on our crawlspace addressing our water issue. They performed and... excellent job with excellent service. I highly recommend Dry Otter for any waterproofing needs for your crawlspace or basement.read more
Amanda Kelley
Amanda Kelley
17:47 23 Jun 20
sheldon christy
sheldon christy
03:20 18 Jun 20
Dry Otter employees were professional and friendly. They were helpful in every aspect and answered... every question. They worked hard and quickly. They did an amazing job. Orlando, Alonzo, Anthony did fantastic. They worked hard and were respectful of my property and asked what I needed and never complained about anything. Just great guys. Danielle was amazing in the office stayed in contact. She was very polite, professional, respectful and also answered any questions i had. I chose a great company that isnt out there to rip you off but to do a great job at a reasonable price. Thank you dry otter.read more
JC Fain
JC Fain
13:25 17 Jun 20
Jeff Carter
Jeff Carter
18:37 20 May 20
Great company! Our installers were wonderful and left a clean site and did great work!
gary fraley
gary fraley
17:30 19 May 20
I would like to thank thank Orlando, Josh, Elonzo, Anthony, Corey & Tom on the install crew for a... great job & Tom Gibbs on the follow up work & Danielle for keeping me so well informed & updated on every detail as well as the owners for stopping by & checking on how the job was going could not be more pleased with with the job from The entire team at Dry Otter & pricing beat everyone I compared them with thank you all very much great job!!read more
Edward Michael
Edward Michael
15:51 12 May 20
Dry Otter recently came out and water proofed our basement and they did an amazing job. Orlando and... Elonzo were super professional and the amount of detail to protect my belongings while they did the work is above par. The company is very responsive to questions and very helpful.read more
Don Justice
Don Justice
19:36 21 Apr 20
During heavy rainy periods we were getting water into part of the crawl space and into my wine... cellar. Another well-known waterproofing company had reviewed the problem and suggested basically tearing out one wall of the wine cellar and trenching along that wall. The trouble and expense would have been outrageous. Marty Ivey, my termite guy, suggested Dry Otter Waterproofing. They completed the project in a day and half but there was still moisture after the first rain. Both owners came back and personally oversaw the fix! No more water!!!read more
Brandy Thompson
Brandy Thompson
19:16 15 Apr 20
Fantastic work!! We just had a system put in our basement and from the time they came out to... estimate to the actual installation only took two weeks for everything. They also were the most affordable. Orlando and his crew did an excellent job! Thank you so much and looking forward to no more floods in the basement.read more
Steven Gray
Steven Gray
14:52 15 Apr 20
Crawlspace was under water. Corey and Anthony jumped in to fix the problem. (litterly jumped in).... They installed drains lines, a new sump pump, and vapor barrier. They kept me informed about each step. I was able to get down into my DRY crawl space to inspect once they completed the project. I am very pleased with the work.read more
Frank Christmas
Frank Christmas
18:13 13 Apr 20
These guys are great!
Jill Martin
Jill Martin
18:30 25 Mar 20
It is not often a company owner and salesman Marcus both pitch in to help rid water while your... basement is flooding, but that is exactly the kind of pros you are dealing with when you hire Dry Otter Waterproofing to fix your flooded basement. We chose this Wonderful company and We are very pleased with the track system sump pump installed by Orlando, Dale, and Alonzo around our entire basement due to flooding. They did quality work in a timely manner. We were also very pleased with Salesman Marcus and his willingness to work with us to find the perfect package to meet our needs. We would definitely recommend Dry Otter Waterproofing to our family and friends.read more
James Elliott
James Elliott
23:28 19 Mar 20
I don't normally write reviews but this company did some exceptional work at my home. I had a water... issue in my crawl space to include some mold. The crew was very professional and completed the job a day earlier than expected. Tom Gibbs the supervisor and quality control inspector went over and above in his efforts to make sure the job was done right. He stayed after the work was completed and inspected the entire crawl space and corrected all issues he had found. Based on Tom's honesty and professionalism, I would highly recommend Dry Otter to everyone who needs their services.read more
Tim Hanrahan
Tim Hanrahan
19:55 13 Mar 20
Luis was very helpful and efficient. Good service.
Molly Morton
Molly Morton
21:05 04 Mar 20
Probably the best contractor we have used in North Carolina! Incredibly knowledgeable, very prompt... on appointments and thorough follow up as well as reasonably priced. I can’t recommend them high enough.read more
Kelly Chappel
Kelly Chappel
20:59 04 Mar 20
I had a great experience with Dry Otter. My technician, Luis S., was friendly and professional. I... highly recommend!read more
J. Kubera
J. Kubera
16:21 29 Feb 20
We had water in the basement from recent big storm. The soil is completely saturated and the water... found its way into our basement. Upon further investigation it turns out that small amounts of water has been getting in for some time. Having about 3 companies come out and look at the situation, I decided to go with Dry Otter. Marcus was first point of contact, and thoroughly assessed the situation, and explained not only what was going on, but what they could do to fix the problem and make sure it will not happen again. Lead time to start repairs were about 1 week. It was explained that the project would call for 1 day. Anthony came out to to perform the repairs and complete the project. Extremely polite and knowledgeable, they were very in tune with covering and preparing the area so as to not get anything dirty and contain the dust. A bit of a setback, when the project was not going to be able to be completed in the original 1 day as planned, they would need to come back the following day to finish the project. While it was raining quite a bit that night, water did start to come in, and get into the designed area where the sump pump would be located, however, was not there yet. We were a bit concerned with the situation, and I reached out to Kevin, who without hesitation came immediately out at 10:00pm to put in a temporary pump to ease our minds so we could get some sleep. Thank you Kevin for going out of your way at that hour to make sure things were right. The project was completed the next day, everything was cleaned up. Lewis came out a day or 2 later to inspect the project, install a clamp, and make sure I was happy as well as answer any questions. We are completely satisfied with the entire project, the people at Dry Otter, their professionalism and attention to detail. I would highly recommend them. In Fact, I did with my neighbor, whom is going to be using their services as well. Thank you Dry Otter.read more
Paul Allison
Paul Allison
01:02 29 Feb 20
Tom and Luis of Dry Otter in Denver, NC came to our house to correct a drainage problem. They both... were very professional, courteous and efficient. The cost of the job was fair and reasonable. I highly recommend them.read more
Sheila Youngblood
Sheila Youngblood
03:10 22 Feb 20
What an excellent experience from beginning to end! Dry Otter Waterproofing came highly... recommended, and I am so happy I followed through. Marcus Smith was quick to fit me into his schedule for the next day. He worked closely with me to determine the best solution for my crawl space waterproofing needs. He was very professional & knowledgeable and only suggested what I needed to do the job with no fluff. Danielle was so pleasant to work with and quickly got the installation team on site. The installation team of Anthony, Corey and Milton were amazing! I have never seen a harder working team!! They were always timely, very friendly and explained each step of their work to me. These guys worked tirelessly to install a french drain system and gravity exit in my crawl space complete with a vapor barrier. They went above and beyond to ensure I was happy with their work, and paid special attention to keep all work areas clean. I can't say enough good things about these guys!! Kevin, you definitely have a great group of people working for you!! I would highly recommend Dry Otter Waterproofing to anyone !!read more
Jonathan Loss
Jonathan Loss
19:00 21 Feb 20
My finished basement and crawl space flooded during the June 2019 heavy rainfall event in the... Hickory, NC, area. I entertained offers to fix the issue from two different companies. I chose to hire Dry Otter to do the necessary remediation and waterproofing. They installed an interior drainage system at the base of my below-grade block walls with two separate sump pumps in the two different areas and liners up the walls. They also sealed the crawlspace completely. Kevin, the owner, came out to personally inspect the finished product and made a few adjustments to the work of his own accord.I have since refinished the flooded basement, and I have had no issues since last July, despite continued instances of very heavy rainfall. The space looks better than before, and it is much safer from any future damage due to excessive rainfall.In early February 2020, we had another 5.5 inches of rainfall in a single day. The drainage system held up well, but there was one little area in the crawl space where a very minor seepage of water came through. Kevin visited my house to inspect the issue that very day and made suggestions for further modification.A couple of weeks later (today), the Dry Otter Crew was at my house again to install the suggested modifications. Orlando, Anthony, and Milton were a great team -- incredibly professional, respectful, and willing to help. Their workmanship is superb. They explained to me the answers to any questions that I had throughout the process, and I learned a bit more about the waterproofing process.I have been incredibly pleased with the overall workmanship and customer service of this company (in person and over the phone), and I will continue to turn to them should I have any future waterproofing needs (which I don't anticipate because they have done such a great job!).Thanks, Dry Otter!read more
Mary Gradolph
Mary Gradolph
16:52 17 Feb 20
Just before we bought our house Dry Otter did extensive work to the crawl space. They did an... excellent job! I have them come out once a year to check things out. They are knowledgeable and professional! They let you know that they are on the way and are always on time. Luis S. was just here, fixed our moisture monitor, and inspected the space.read more
Emily Barnes
Emily Barnes
16:44 14 Feb 20
I had a pump installed at my house in the basement about a year ago. We recently had a lot of rain... and the basement flooded just a little. Dry Otter came out on a Saturday and said I needed a bigger pump. They called on Monday and set an appointment for the following Friday to get the bigger pump installed. Luis was the technician that handled the installation. He was friendly and efficient. I would recommend Dry Otter to family and friends.read more
Tian Rain
Tian Rain
16:55 13 Feb 20
Luis came to do the maintenance, but he find some leaking in the wall, he helped me to fix the... leaking holes and which fundamentally resolve the leaking, which is not something he has to do. Very good technician and will to offer extra help.read more
Betsy Reinhard
Betsy Reinhard
16:42 12 Feb 20
We have lived in our 1930s bungalow for 25 years. It has a very shallow crawlspace, and had many... unsealed access points from the outside for air, water, and creatures. The house/floor was very cold and drafty in the winter. We also knew that we had some wetness under our house in a couple of areas after it would rain. It would eventually dry up, but we knew that it wasn’t right. To add to that, we had some issues of “movement in the floorboards” when we walked across certain areas in our house, so structural reinforcements were also something we wanted to fix/address.Pulling the trigger on the investment into this kind of work was a bit daunting. There were concerns about the cost/benefit and whether or not we would actually get the quality work we wanted. We definitely did our research. We spoke with and got quotes from a number of different waterproofing/crawl space companies. We spoke with neighbors who had this kind of work done. In the end, it seemed clear that Dry Otter was the right choice.Most of the work under the crawlspace was done by Anthony, who was one of the hardest workers that we have ever had at our house. He showed up early and left late, and provided communication with me throughout the day (when he arrived, when he was leaving, what work was left, if they had any problems, etc.). His team was also fantastic: Corey, Jacque, Dale, and Dillon were all such dedicated workers.The best part about our experience with Dry Otter was that they worked on our house until they got it right! After what looked like the job should be finished, there were still a couple of open issues and unforeseen problems. This was when Kevin and Mark came out to inspect the work that was done, and they came up with a workable solution for the remainder. I really can’t say enough positive things about Kevin and Mark… their experience and knowledge in this field is immense. They got down and dirty to inspect all aspects of the crawl space, they figured out how to make things right, and they immediately put us at ease during our meeting.Our crawl space access door was one of the issues that still needed to be addressed. Not only is it in an extremely tight spot, but it was set in such a way that it was responsible for much of the water coming under our house. Their solution led some unforeseen masonry, which resulted in both a workable and appealing door/access point, and it was consistent with the vernacular of our house in our historic district of the city. Luis Sanabria (as well as Elonzo Museaus) did an AMAZING job with this. Not only was his work top-notch, but he was incredibly knowledgeable and courteous!!Crawlspace work is not a pretty or an easy job. It is certainly not something that is fun to spend money on. Because you cannot see it, it is sometimes hard to justify the expense. And because you cannot see the results, you have to trust that the work is being done properly. A lot of this trust starts with good communication… Danielle was always on top of scheduling and communicating when the workers/electricians would be coming out, Larissa worked to handle the billing and follow-up. The owners did not shy away from the problems and met with us face to face. The workers did not just show up and leave… they stopped by to let us know when they were there and what they were doing.To address the fact that I was unable to get under the house to see the work that was being done, they provided me with before and after pictures. In addition, they provided us with a monitor under that house that measures the temperature and humidity at all times, so we know if it is staying warm and dry.There is a real synergy at Dry Otter. They seem to have something that you can’t find any more in service operations. Not only are they extremely professional and experts in their fields, but they have a family feel, that operates with the customer on a more personal level.read more
Stacy Elswick
Stacy Elswick
20:47 10 Feb 20
We had dry otter install drains and a sump pump in our crawl space for the house we purchased. They... were really friendly, on time and did great work. Anthony, Corey, Dylan were hardworking and respectful when we spoke. Will use them in the further for crawl space work!read more
Cathy Littlejohn
Cathy Littlejohn
19:31 07 Feb 20
What a great company! They are so professional and responsive to your needs. We were in dire... straits due to our sump pump not working in this recent storm. Our basement was flooding and had no where to turn. I called Dry Otter and explained our situation. Although they were swamped with similar calls, Lorissa worked us in. The appt was set and Luis called prior to the appointed time to advise he was on the way. He was very professional and efficient in removing the old pump and installing a new one. We are very grateful for the excellent service and professionalism. We will definitely recommend them to anyone who needs this type of service!read more
Lori Lester
Lori Lester
23:34 06 Feb 20
I would highly recommend Dry Otter as they went above & beyond my expectations. Great costumer... service and very respectful install crew.read more
Anne Allison
Anne Allison
02:25 06 Feb 20
I purchased a home in Hickory last year and during the renovations discovered that I needed... moisture control under the house. We contacted Dry Otter for an estimate and hired them to take care of the problem. I found them to be professional, courteous and timely with the work. This year Dry Otter called to schedule a maintenance check. Luis Sanabrie the technician who came checked thoroughly for issues and answered questions. It is a pleasure to deal with a company that encourages it's employees to take pride in a job well done.read more
Klayman Klogg
Klayman Klogg
21:05 04 Feb 20
I was looking to re encapsulate my crawl space so I contacted Dry otter. Very friendly first... encounters with the estimator Dan. Comparing Dry Otters price and reviews to competitors, they were much more reasonable. The install staff Orlando, Dale and Elonzo were friendly, cordial and not invasive. Upon inspection I found a few things that could be corrected but nothing major. I contacted Dry Otter and spoke to Danielle. She said that I will be contacted by an associate to address the concerns. They were on top of getting someone out to take corrective actions. Luis Sanabrie came out and made repairs as needed and helped to explain some other findings to me. Keep Dry Otter Waterproofing mind when farming out quotes. You will find reasonable prices, great staff and service after the sale. I am very pleased with the process. Kevin Sanders and Mark Johnson run a good company. I wish more contractors respected the client like they do.read more
Cynthia Lee
Cynthia Lee
14:18 30 Jan 20
This place does great work! Love the customer service that both Danielle Adams and Larissa Lester... shows their clients! ☺️read more
Joseph Milem
Joseph Milem
02:13 28 Jan 20
The installation team of Anthony, Corey and Milton did a great job. They were professional, Made... sure the job was cleaned better than when they started. They took the time to make sure I understood everything they did and answered all my questions during the whole process. I recommend Dry Otter for your crawl space needs!read more
Allie Caldwell
Allie Caldwell
04:54 25 Jan 20
Thank you Dry Otter Waterproofing so much for making this process so easy. I highly recommend that... you give them a call if you need a big or small job for your home. Sometimes it’s so hard to get companies to give you a call back and to be honest with you but Lorissa and Danielle were wonderful! They were able to provide all the information I needed to know when I wasn’t sure what to ask to begin with. A HUGE thanks to Mark for the quick and efficient installation. I was overwhelmed with all the choices provided by the internet but he and his team were able to determine the best option for my basement. I can’t thank Mark, Lorissa and Danielle enough!read more
Timothy Gavigan
Timothy Gavigan
16:58 15 Jan 20
We recently had Dry Otter do a vapor barrier project at our house. They explained the scope of work... in detail, scheduled a time to perform the work and did what they said they would do on time. The entire staff is friendly and courteous. I highly recommend them for your waterproofing needs!read more
Dalton Adams
Dalton Adams
14:06 14 Jan 20
Provided a great service at a great price! Staff was thorough and efficient! Thank you!