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Reviews V2 | Dry Otter Waterproofing | Denver, North Carolina
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Google Rating
4.9
Based on 214 reviews
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OUR CUSTOMER REVIEWS

Don Rothwell
Don Rothwell
13:01 29 Jan 23
My home was built in 1995 and has a crawl space. I talked with a couple companies regarding getting... the crawl space encapsulated and to take care of mold remediation. After selecting Dry Otter for the project, I am happy to report that their service was outstanding. William was the lead technician on the project and Lorissa was the support at the office. William and the team showed up on time each day of the project and he did a get job communicating throughout the project. Each day I received pictures of the progress in the crawl space. They finished the project on time. The monitor shows the system is controlling the humidity in the crawl space, plus we see a significant reduction of humidity in the house. Bottom line, if you are considering having your crawl space encapsulated, I would recommend Dry Otter because of their service, professionalism and attention to detail. Remember to ask for William on the project. You will not be disappointed.read more
卓伯勳
卓伯勳
14:23 28 Jan 23
I love dryotter
Bonnie Link
Bonnie Link
16:03 17 Jan 23
The office staff was prompt in responding to my request for quote. Tyler was the sales rep who... provided the quote. He is very professional and personable. I explained my needs and he offered recommendations needed to clean the mold and protect my crawlspace while keeping within my budget. The work was scheduled in a timely manner. William and his crew, Wesley and Luis, kept me informed with the time they would be here. He is a good leader with a professional and polite team. The only trace they had been here was the excellent job of remediation, removing old insulation, and laying the barrier. I highly recommend their services.read more
Christy Davis
Christy Davis
19:08 15 Jan 23
Marcus was very knowledgeable of explaining the details of what they could do and answered all my... questions. William’s crew came out and he explained in detail what they would do and kept me informed. His crew worked very good together and cleaned up thoroughly after completion.read more
Steve Dannahower
Steve Dannahower
18:18 06 Jan 23
So glad Heather at Dry Otter emailed me with a request to send in a Google review.Called Dry... Otter and asked if they could come inspect/repair my de humidifier as it was not putting out any water. They said yes so I took time off work to meet them at the house. The man that arrived immediately told me they don’t repair de humidifiers, (not what I was told on the phone) but would be happy to sell me a new one. Also advised me I needed mold remediation due to mold growth in the crawl space while de humidifier wasn’t working. Took off work again to meet them for mold remediation and they no showed the appointment ! Just didn’t show up! They eventually called and said they had “scheduling issues”, and would I like to reschedule. No thanks, I’ll find a company that cares about honesty and customer service.read more
Susan Masterson
Susan Masterson
18:02 23 Dec 22
My husband and I just recently purchased our home and knew nothing about crawl spaces, water... proofing or vapor barriers. After contacting Dry Otter we have been so happy with our interaction with them. The office staff is professional, Tyler who came out to give us a quote and then followed up to explain what needed to be done first and worked with our budget to help us protect our home, to the incredible team that arrived today to do the work. William was on time, super polite and with his team completed the job. It is just really wonderful to work with such a great team of people and get a quality job done. Thank you again to the whole Dry Otter waterproofing team!read more
Rob Trenck
Rob Trenck
11:33 22 Dec 22
We used Dry Otter to improve the crawlspace conditions of our 35 year old house. We had known that... the crawlspace needed some attention with its falling insulation, musty smell, damp soil and let's not forget our slightly bouncy and sagging floors. Dry Potter came in and provided a detailed quote delivered in quick fashion, Tyler was professional and experienced. He delivered the information to my wife in great detail, not the demeaning way that some other companies had delivered the details. Lorissa kept us up to date on the schedule and the details of the workflow. William, Wesley and Luis, dang what a group of guys! Working away in the crawlspace and sending detailed updates along the way. I appreciate the level of concern for the work being done and the skills and effort that went into the job. Great job, we now have solid, level floors, a sealed and dehumidified space with a sump and all new insulation. I would highly recommend the Dry Otter Team to anyone! Just wish they gave out t-shirts like Matt's OffRoad Recovery!read more
jessica gray
jessica gray
16:58 19 Dec 22
Complete encapsulation very friendly and helpful and interactive
S Hahn
S Hahn
15:32 19 Dec 22
We were in the market for controlling moisture in our crawlspace. I interviewed several companies... and it came down to two. I decided to hire Dry Otter and couldn't be happier! It's been a month now and I check on my investment periodically and it dry, dry, dry! Tyler was our initial contact and he answered all of my questions. I even called for additional questions which he was very happy to answer. Will, Quentin and Luis did the install and did a great job! From start to finish they were all very polite, professional, and thorough. You'll be very happy that you called Dry Otter for any crawlspace moisture problems you may be experiencing.read more
Mike Delehanty
Mike Delehanty
16:04 13 Dec 22
Dry Otter installed a complete encapsulation of my crawlspace, including french drains, sump pump,... and dehumidifier. The most impressive aspect of the job was the dedication and hard work of their crew. William and his team were passionate, and it was obvious they cared about their integrity.read more
Alanda Richardson
Alanda Richardson
17:12 18 Nov 22
Wesley and Will did an outstanding job.Kept me updated and informed as work progressed. All issues... rectifiedread more
Bryan Hoag
Bryan Hoag
01:04 18 Nov 22
Great experience with Dry Otter Waterproofing. The team called every day to let us know when they... would be arriving and followed up in person at the end of each day to let us know what had been done that day and what to expect the next day. The project duration and cost was exactly as quoted. Would definitely work with again!read more
Monte Ballard
Monte Ballard
14:40 14 Nov 22
The whole team gave excellent service. I rate William Adams with 5stars for his excellent work... ethic.read more
David McCachern
David McCachern
12:22 08 Nov 22
Would definitely recommend Dry Otter. We had high humidity levels in the house that started w the... crawl space. Worked w Tyler on the front end. He was very knowledgeable and represented the company in a very professional manner. Adam was in charge when it came to the actual work. He and his team (Noah and Corey) knew what to do, how it should be done and made sure it was done the right way. Good people who do solid work.read more
Omar Vikin
Omar Vikin
23:03 06 Nov 22
Only 5 Stars! Shame on you Google Reviews for allowing customers to rate them only a 5. Marcus was... true to his word in quoting and selling us on the Dry Otter solution. Our Installation team led by WILLIAM, Wesly and Quientin arrived ON TIME, performed the work SAFELY and were PROFESSIONAL. As crew chief, William, was the most accommodating professional we have worked with over the years. He took the time to explain each step of the process and his attention to detail was remarkable. His work capacity was impressive and the work was extremely high quality. I would recommend them to anyone needing waterproofing to achieve the right humidity levels to minimize mold growth and prevent water damage in high humidity climates. William is highly capable and brings great credit to himself and the entire Dry Otter team. Save yourself time and aggravation by hiring Dry Otter for your home-waterproofing needs. Thanks Dry Otter for assigning William and the team to our job.read more
J-Kube
J-Kube
14:10 25 Oct 22
10.25.22 update. Servicing of the check valve! Adam was my service tech. Very nice and thorough.... Completed the service in less than 30 minutes, and shared the actual replaced valve, and the fact that it needed to be replaced. Thank you Dry Otter and will see you again next Year!We had water in the basement from recent big storm. The soil is completely saturated and the water found its way into our basement. Upon further investigation it turns out that small amounts of water has been getting in for some time. Having about 3 companies come out and look at the situation, I decided to go with Dry Otter. Marcus was first point of contact, and thoroughly assessed the situation, and explained not only what was going on, but what they could do to fix the problem and make sure it will not happen again. Lead time to start repairs were about 1 week. It was explained that the project would call for 1 day. Anthony came out to to perform the repairs and complete the project. Extremely polite and knowledgeable, they were very in tune with covering and preparing the area so as to not get anything dirty and contain the dust. A bit of a setback, when the project was not going to be able to be completed in the original 1 day as planned, they would need to come back the following day to finish the project. While it was raining quite a bit that night, water did start to come in, and get into the designed area where the sump pump would be located, however, was not there yet. We were a bit concerned with the situation, and I reached out to Kevin, who without hesitation came immediately out at 10:00pm to put in a temporary pump to ease our minds so we could get some sleep. Thank you Kevin for going out of your way at that hour to make sure things were right. The project was completed the next day, everything was cleaned up. Lewis came out a day or 2 later to inspect the project, install a clamp, and make sure I was happy as well as answer any questions. We are completely satisfied with the entire project, the people at Dry Otter, their professionalism and attention to detail. I would highly recommend them. In Fact, I did with my neighbor, whom is going to be using their services as well. Thank you Dry Otter.read more
Brett Hatcher
Brett Hatcher
18:59 21 Oct 22
We have been on a journey over the last 6 months with the high humidity in our crawl space. This... carried over into our living space with daily readings of 70% and higher. We had 6 different companies come out and give us estimates and information as to how they would fix the problem. The solutions varied and the descriptions of what to do also varied. Dry Otter was the last ones to come out and if you have ever heard the old addage of "save the best for last" this is what happened. Tyler came out and spent several hours with us discussing a plan and what we should do. We worked with Tyler and decided to go with a full encapsulation and dehumidifier. The hardest part for us was coming to terms with the price of the project. This is not Dry Otters fault, its this way across all the companies that provide this service. We bit the bullet and inked a deal with Dry Otter.They were very diligent with keeping us updated on our install date and pre-work inspection by the job foreman, Tom. We were greeted by 3 hard workers on the day our project began, William, Wesley and Desmond. William the team leader did everything in his power to keep us updated as the project progressed with pictures and videos. They were very respectful of our property and kept their work area organized throughout the three days of work. Within 2 hours on the first day all our floor insulation and old vapor barrier was removed and the mold remediation started. I still can't believe how much debris and other junk was under the house but they took care of it and removed it. Over the course of the next 2 days a gravity fed french drain was added, wall insulation was installed, vapor barrier put down and dehumidifier installed. They took great care in making sure they left everything clean and all my questions answered.It was a very professional job! Don't think twice about using any other encapsulation company - Dry Otter is your answer. Save yourself weeks of inspections from other inferior companies and get them to take care of it for you.read more
Sharon Steffy
Sharon Steffy
14:33 19 Oct 22
Replaced sump pump and I also had Dry Otter encapsulate my crawl space. WOW! These guys, Adam and... the entire team wereprofessional, thorough and knowledgeable. I wouldn't hesitate to hire them again!read more
Scott Harris
Scott Harris
13:34 18 Oct 22
I care for 2 homes and both were having issues with high levels of humidity in the crawl spaces. ... I had a limited amount of money to spend on making an impact on the problem. They were willing to work with me on a step by step approach to deal with the issues the structures had. We will revisit the crawl spaces in a year to see if more steps are needed. The crew that was sent did a great job. They took extra steps and extra care to make sure the interior of the homes were not damaged by debris removal. They did what was asked and then some. GREAT Job!read more
Blake Strozyk
Blake Strozyk
12:10 10 Oct 22
Tyler with Sales was very informative and worked with me on splitting up the encapsulation in 2... phases for budgeting. William, OJ , and Quentin were very professional and the communication was on point. They sent serval photos and videos during the whole process of digging a new French drain in the crawl and putting down the new vapor barrier. Looking forward to finishing the encap in the spring.read more
Deedee Kennelly
Deedee Kennelly
13:08 07 Oct 22
Dry Otter came out to give me a quote on moisture remediation in my crawl space. They weren't the... cheapest or the most expensive but they were the most comprehensive in their approach to my problem. Tyler did a great job explaining what Dry Otter could do to take care of my moisture issue and left me feeling confident that I had selected the right company for the job. The crew of William, Wesley and Q came and completely cleaned out my crawl space and installed a vapor barrier and dehumidifier. My crawl space is very small and not easy to access. These guys took it in stride and didn't complain. They completed the job in 1 day and left my crawl space clean enough that I wouldn't mind crawling around in there! They hauled off all the debris and left me with a folder with all the info I'd need. I now have a monitor in my home to display the humidity level in the crawl. I can now sleep at night knowing that my floor joists aren't rotting away and my air already seems cleaner in my home!read more
Dry Otter cleaned and encapsulated my Crawlspace and installed a dehumidifier. I selected them... based on price and the quality of the materials that they used for encapsulation. Tom, William the Foreman, and William’s crew, Noah and Wesley, did a fantastic job! I highly recommend them.read more
Jim Sponenberg
Jim Sponenberg
21:11 05 Sep 22
The technician, Adam, came to our house on a holiday with a great attitude and also great skill and... knowledge. Took care of our problem and did so with a great attitude.read more
Troy Welty
Troy Welty
20:52 29 Aug 22
I have had issues with flooding in my basement for years. I should have called these guys from the... start. They came out quickly and gave me a quote, and scheduled the work within the same month. Very kind and professional.read more
Edward M
Edward M
21:54 17 Aug 22
My service tech came out today for the yearly inspection. He was very professional and answered any... questions I had. Believe his name was Adam. Great guyread more
Rob Weller
Rob Weller
14:52 17 Aug 22
Dry Otter encapsulated my crawlspace and installed a dehumidifier. They were very professional,... friendly and did a great job.On going service by Adam is great. It’s nice that Dry Otter doesn’t forget about you when the initial job was done!read more
Peter E
Peter E
19:18 15 Aug 22
We just had Dry Otter encapsulate our crawl space and it came out awesome! Marcus was the one who... came out to give us an estimate and he showed us photos of areas on concern and gave us a detailed quote as to what Dry Otter would do for us. He was very thorough and professional compared to some of the other quotes we got and very competitive in price. Noah and Wesley were the installers and I have to say both of them were fantastic! They were on time, polite and really cared about doing the job right for us. For the first time in 16 years, my wife actually crawled into the crawl space to check out the encapsulation and she was amazed! I would highly recommend Dry Otter if needing your crawl space encapsulated. 6 Star!!read more
Deborah Visbeck
Deborah Visbeck
15:00 15 Aug 22
We contacted Dry Otter for a quote on mold remediation and encapsulation of the crawlspace. We had... a lot of mold and mildew due to old, poorly installed duct work causing condensation between the ducts and the joists, several plumbing issues and insulation being installed upside down. The joists were starting to crack and our floors were sagging in spots. Before we had them repaired, we needed help to clear the mold and old insulation.From our initial consultation with Tyler - who was very personable and easy to work with and answered all our questions - we have had nothing but a good experience with Dry Otter! William, Jarrette and Noah worked really hard to take care of the mold remediation and were such nice guys and easy to work with - also answering any questions. After the joists were repaired and we had the house re-plumbed, Dry Otter came back and encapsulated our crawlspace. David and Cody were very nice and thorough and so efficient that they finished a little earlier than expected! A big shout-out to Lorissa too for fielding my questions and working with us on some schedule changes! All around, a great experience and we already see a significant reduction in the heat in our house!read more
Charles Raynal
Charles Raynal
14:46 15 Aug 22
Adam came today, 8/15/2022. Vacuumed up water. Adjusted drain line. Caulked crack. Showed us how... to read temperature and humidity sensor. Thank you for a service call on the installation done in late April 2022. This installation has since May improved our crawl space and the home humidity and AC cooling efficiency. Adam did a great job. Total customer satisfaction. Charlie Raynalread more
Linda White
Linda White
20:45 12 Aug 22
After years of dealing with a basement that leaked and sometimes flooded, we accepted the fact that... we could not fix it ourselves and needed to spend the money to get people who knew what they were doing. We did a lot of research and chose Dry Otter.The actual job took only two days. Now we have a dry basement and I am learning not to stress every time we have a hard rain.Everyone we dealt with was professional and friendly. Thank you to Tyler who first came out to see what needed to be done, Tom for a pre-inspection, Eduardo and crew for their hard work, and Adam and RIck for the final touches.read more
Sheila Funderburk
Sheila Funderburk
15:34 12 Aug 22
David , Corey and Jared what a TEAM they were on time every morning, Kind and courteous to me and... each other. They worked hard and did a Fabuous Job! Thank You !!!!!.read more
Heather Laws
Heather Laws
13:59 11 Aug 22
Dry Otter did not start out well but they finished well. The first crew who worked on mold... remediation did not do a good job. The structural company that came in behind them to replace joists had to cut out a lot of wood with mold on it. I spoke with Dry Otter and let them know my concerns about moving forward. One of the owners came out and supervised a new remediation crew. They completed the perimeter drain with a sump pump and encapsulated the crawl space and installed a dehumidifier and HVAC vent. They ended up offering a substantial credit to my total to make up for the mold issue. Everything was handled very professionally after the first problem and I am very pleased with the results. The crew of Logan, David, and Jarrette worked diligently and were the ones responsible for the A+ effort.Update: Dry Otter came back by to complete the work on the vent and the crawl space door plug. While here, they checked every square inch in the crawlspace and found two critical issues. There was a cracked joist under my hall bathroom and the condensate pump on my HVAC unit was not working properly. I am so thankful for their thorough work and caring enough about their work to go back over it. Tom, Austin, and owner Mark did a stellar job at my home and I have complete confidence in their work. I can't recommend this company enough!!! In a scale of 1 to 10 they are a 15.August 11, 2022Today Adam from Dry Otter came out to complete my first annual maintenance. He was very polite, communicated what he would be doing in a concise manner. He showed me the filter which was full of sawdust due to the additional structural work completed since Dry Otter completed the encapsulation. He gave me a report at the end of his work and was very personable. He is an excellent representative for his company.read more
Scott Rogers
Scott Rogers
12:58 10 Aug 22
Entire process was super easy. William, Noah and Wesley did a great job encapsulating our... crawlspace and finished ahead of schedule. Also a big thanks to Tom for explaining some of the process. Highly recommend!!read more
GREG WHITESIDE
GREG WHITESIDE
16:21 02 Aug 22
From the first visit (evaluation, recommendations, estimates) until today's one-year maintenance),... from the top brass down to the men who worked in my dirty basement !, EVERYBODY was courteous, patient, knowledgeable and hard working !Today's technician was Ricky. I give him 5 stars as well !read more
Greg Honeycutt
Greg Honeycutt
18:21 29 Jul 22
Alan, Jarrett, and Noah were prompt and did excellent work. The workspace was clean and free of... trash a debris when they left each day. The communication between the office, crew, and us was great from before the project started through its completion. We definitely recommend this company!read more
Randy G
Randy G
18:43 27 Jul 22
Did mold removal, french drain, sump pump, encapsulation, de-humidifier. Did outstanding job! Very... efficient, hard working guys. Thanks Tom, Chris and Crew! Highly recommended!read more
Tammy McGarvey
Tammy McGarvey
02:25 26 Jul 22
My husband and I had Dry Otter do mold remediation and a partial crawlspace encapsulation with... floor and dehumidifier in 2018. At the same time we had to replace all our ductwork due to mold in the system, so could not do the full encapsulation at that time. In April of this year, we were able to complete the job. Everything looks great! Anyone who has had to come work in the crawl space has loved it too! 🙂 We are happy to recommend them to anyone who needs to have work done on their crawl space! they were professional, and reasonably priced for the same quality materials as another company that charged significantly more.read more
Marla Mc
Marla Mc
20:55 15 Jul 22
They did a good job and made it right
Jimmy Potts
Jimmy Potts
18:21 01 Jul 22
Had crawl space mold removed a few years back only to recently discover that it had returned. I... decided to fix the issue permanently. I called a few places and asked questions related to the process and in the end there was only one choice for us. Dry Otter. It started with a visit and inspection performed by Tyler Gregg. He was prompt, professional, well informed and not pushy in the least. He answered my questions courteously as well as patiently as I had quite a few. It was determined that we needed to encapsulate the crawl space with a humidifier as a permanent solution. A date was set and the Dry Otter crew showed up on time and completed the job in two days as they had committed to do. They were respectful to our animals and left the property exactly as they found it. No trash or damaged areas. Their communication was top shelf. The office calls from Lorissa were pleasant and professional. The installation crew, Adam and Wesley were professional and courteous. Adam did a great job on informing me of what I could expect going forward and provided me with several photos of the finished job. He and Wesley went above and beyond and repaired some of my duct straps that had fallen. I highly recommend Dry Otter. A big thank you to Wolfe Construction for pointing me in their direction and to Dry Otter for showing me that there still are companies out there that do actually care and aren't just in it for the money.read more
Sharon Case
Sharon Case
11:46 29 Jun 22
I can't say enough positive things about Dry Otter!! From the office to the sales representative... and finally the installation crew, everyone was extremely professional, they took the time to explain everything and walk me through the entire process and gave me options to choose. Having repairs done to your crawl space and home is scary and stressful, but Dry Otter put my mind at ease. The crew did a fantastic job, worked quickly and efficiently and kept me up to date on what was happening, and walked me through it once completed. My AVHC technician came out afterwards to do our seasonal service and was impressed with how through and concise the job was, best one he's seen yet!! Thank you again Dry Otter, and I'd recommend you to anyone!!read more
Heather Rabalais
Heather Rabalais
18:14 21 Jun 22
William Adam, Jarrette, and Adam were all great! Always polite and professional. They were happy... to show us progress at any time, and eager to show the finished product. They cleaned up very well. Punctual, polite, and professional!!! All 4 deserve kudos!read more
Kenneth Carr
Kenneth Carr
19:00 17 Jun 22
Ricky did a great job of doing the annual service on our crawl space. Even installed a new temp... and humidity sensor when he couldn't locate the old one. Was on time and brave enough to go in still after he found a 5ft snake skin in there! A++ just for that!read more
Brendan Wilder
Brendan Wilder
14:43 16 Jun 22
Adam, Austin and Corey performed a mold remediation in my crawl space. The fellas showed up on time... and banged out the job quickly and effectively. I would certainly recommend Dry Otter and these friendly gentlemen to anyone needing crawl space work done!read more
Connie Querry
Connie Querry
14:30 26 May 22
Ricky looked at our space and informed us that there was a leak on our side of the tub ……
christina Velez
christina Velez
00:25 26 May 22
My experience with Dry Otter was very positive and pleasant. The 3 gentlemen that work on... encapsulating my crawlspace were Rick, Adam, and Tom. Each man was knowledgeable, professional, and took individual PRIDE in their workmanship. The end result was AMAZING. Please request these men to work on your home. You will not be disappointed.read more
Tom K
Tom K
14:54 17 May 22
Just had my annual service on my sealed crawl space (Done by Dry Otter in 2019). Adam and Rick... came out and made sure everything was performing as it should be and explained exactly how the system works. They were friendly, professional and did an awesome job. Highly recommend Dry Otter.read more
Donald Kelly
Donald Kelly
13:54 16 May 22
Great company very professional, timely, and very reasonable cost but the service is worth it.
Jay Littlejohn
Jay Littlejohn
14:52 12 May 22
I cannot say enough good things about the entire experience. The Dry Otter staff, Marcus, Lorissa,... David, Adam, Austin, Jeremy and Kevin were all professional, knowledgable and personable. The work they did was top notch.What separates them from the rest starts with Marcus and Kevin. They obviously know the job but have in the trench experience to back up their knowledge base. It was not a one and done solution, but a multi-layered solution to our issue that is geared for the long haul.The crew that did the work were respectful of our home and very proficient and in their work. They displayed craftsmanship that made my wife and feel good about our choice of Dry Otter.The other thing that made the entire experience wonderful is THEY handled getting sub contractors to perform the demolition work and the rebuild. The subs they use are also top notch and very professional and take pride in their work. That made it a true turn-key operation with no muss or fuss on our end to hire folks for demolition and re-build.read more
Amanda Drum
Amanda Drum
14:55 18 Apr 22
Very honest, professional company. Marcus didn’t try to sell us anything we didn’t need during our... estimate. Adam and Rick were on time and efficient with the pump installation. We are very happy we chose to work with this company and have plans for working with them on future projects.read more
Todd Councilman
Todd Councilman
20:01 28 Mar 22
They did a great job. Nice team assigned to our job. On time and at a fair price.
John Diebold
John Diebold
15:27 08 Mar 22
Clinton did a very through complete inspection
Megan Smith
Megan Smith
02:44 16 Feb 22
Dry Otter just finished our crawlspace by adding a pipe and gravel French drain, sump pump,... encapsulated with a 20 mil liner and foam board insulation on our foundation walls and finished by adding an April Aire 100 pint dehumidifier. Marcus their sales rep was extremely professional and knowledgeable and made sure each step of the process was explained in great detail. Alan, William, Noah, and Jarrett of the install crew were on time, professional, and went above and beyond keeping our property clean while updating us throughout the entire install process. From start to finish this company exceeded all of our expectations while offering a more than competitive price. I would highly recommend them for any of your waterproofing needs.read more
Eric Johnson
Eric Johnson
21:12 14 Feb 22
Tyler in sales was great on the front end of the process and Eddie, Allen, Corey and Josh were... great on the install. Perfect communication throughout the process - including with Erin during the appointment setting and reminder stages. Very competitive quote and very happy with the results. Many great reviews influenced my decision and I'm happy to add to them.read more
Adam Philbeck
Adam Philbeck
22:18 09 Feb 22
Allan, Eddie, Corey and Wesley were very informative thorugh the entire installation process. They... were very professional and allowed me to inspect their work throughout the process. I am pleased with the completion of their work, they even offered to clean the floors. If ever needed again I will certainly use Dry Otter Waterproofing and also recommend then to others. Thank also to Marcus for helping diagnose exactly what our basement needed to remedy our issue.read more
They were extremely knowledgeable and friendly from day 1. After meeting Marcus for an estimate, it... did not take us long to know they were the perfect fit for our project. The previous owners of our home had no water issues in the basement but we wanted to be proactive and more comfortable finishing the space out after the inspection. We were told water has a tendency to penatrate after around 30 years and our home happened to be ~27 years old. I am confident we won't have any problems with water thanks to dry otter.The crew was extremely efficient and unbelievably clean. We laughed because our basement actualy looked better after they came and moved things around to cover them before breaking up the concrete. All that being said their price was so good we did not hesitate and scheduled right away. I fully understand why they were booked months out.Thanks for giving our family peace of mind. I believe it is always wise to shop around but I highly recommend Dry Otter.read more
Jeanene McColl
Jeanene McColl
19:04 22 Jan 22
Waterproofed basement - We saw their truck at a neighbor's house. I called and their salesman... (Tyler) called me and came out to give us an estimate. He presented himself and the company very well and gave a very reasonable quote. All correspondence and the work completed by the crew headed by Orlando was handled very satisfactorily. We would gladly recommend Dry Otter to anyone. Thanks from Norman and Jeanene McCollread more
Michelle Huttenhoff
Michelle Huttenhoff
16:23 16 Jan 22
We recently hired Dry Otter to install a humidifier and few other items in our crawlspace. Everyone... from Marcus who I met with initially to the installation team: Eddie, Corey and Josh did an amazing job. They were friendly, professional and overall wonderful to work with. I am so thankful to have found their company and would recommend them any day.read more
Mike F
Mike F
15:01 05 Jan 22
Fantastic work, very professional. Crew showed up on time everyday, cleaned up the site after every... visit. Had water in the my crawl space. Sump pump installed, trench dug and liner placed. Not the cheapest company but not the most expensive. They knew what they were talking about, and offered better quality materials for the same price as other competitors.read more
Allen, Orlando, Chris and Bradly were our team, and they were all professional, explained what was... being done very well, and completed the job in 2 days. This was not a small job and not one complaint during the storms they worked through, Very appreciative of the serviceread more
raymond beard
raymond beard
15:30 15 Dec 21
Just had an annual maintenance done on my crawlspace by Allen and Clinton.....First of all they... were early(that's a good thing).My appointment was for 1000 and Allen called and said they could be at my house by 0845.....Upon inspection of the crawlspace Allen found a drip from a pipe at the farthest point from the entrance to the crawlspace which tells me that he actually went around the whole crawlspace on his inspection.. he made some suggestions about how to fix it...seems a drain pipe didn't get primered and glued when installed a few years ago....I had some primer but the glue I had was dried up...Allen checked his truck and had the glue!! Now, he wasn't there to do any plumbing, but went out of his way to try and help me...he pulled the pipes apart enough for me to primer and glue them.....hopefully that solves the drip. Big thanks to Allen for helping me with that....making a good name for Dry Otter with guys like that!! Thanks again Clinton and Allen! Merry Christmas.....Raymondread more
Cindy B
Cindy B
14:07 09 Dec 21
We used Dry Otter for crawl space encapsulation recently and the crew (William, Allen, Desmond and... Jerrit) did a great job. They were professional and prompt each day. The left a clean workspace and always kept us informed of the work progress. Thanks for a great job guys!read more
Ryan Bunge
Ryan Bunge
21:25 24 Nov 21
Absolutely top-notch company, from every consideration angle that someone hiring for services could... expect. When Erin scheduled the inspection after I first called, she was knowledgeable and concise and beyond pleasant. When Marcus came to inspect my basement to determine what services were needed, he took the time to explain why each of the tasks needed to be done. He was friendly, professional, and explained his expertise with calm assurance. Orlando and his crew came to perform the work, and I have never experienced such timely, professional, considerate people on a working crew as I did with Dry Otter. Not only do these people really know what they are doing, they execute it with precision and skill and leave the basement cleaner than it was before they came. Needless to say, it might seem like an exaggeration but you will not be disappointed in any way if you hire this amazing company. A complete recommendation to the reader to not waste time with any other basement / crawlspace company. I am very thankful for this team of amazing folks.read more
Jerry uhryk
Jerry uhryk
18:32 31 Oct 21
William, Allen and Jonathon were on time, efficient, and did an excellent job installing the sump... pump system in my basementread more
Doug Veazey
Doug Veazey
12:28 20 Oct 21
My house is a passive solar design with envelop crawlspace. Was not a traditional plan, so a few... adjustments had to be made. Marcus and crew were willing to be flexible and work with me on placement of dehumidifier, the encapsulation, and mold remediation. Four staff, Allen, Logan, Jarrette, and Adrian came early and on time as planned, worked all day with appropriate PPE, and completed work to my satisfaction.read more
Amanda King
Amanda King
12:29 06 Oct 21
This was my 2nd time using dry otter. The first was to waterproof and add a sump pump to my... basement, the second for mold removal & installation of a dehumidifier. Both times everyone was extreme professional and got the job done quick and with quality.read more
Jesse Marsh
Jesse Marsh
11:46 06 Oct 21
Can't say enough good things about everyone from Dry Otter. The cleaned out, full encapsulated and... added a dehumidifier to my crawl space. They even completed my job weeks before my scheduled install date. High quality work and attention to detail and great people!read more
MICHELLE SCANLON
MICHELLE SCANLON
14:49 21 Sep 21
Wesley Harris
Wesley Harris
12:29 04 Sep 21
Dry Otter was extremely professional and prompt. They repaired our leaking foundation leaving all... around dust free. We highly recommend!read more
Michael Wise
Michael Wise
20:23 06 Aug 21
Dry Otter did a phenomenal job throughout the entire process of getting our basement waterproofing... system installed! We could not be more pleased. The process started by contacting the office, and the ladies there promptly got Marcus out to the house to inspect our situation and develop a plan. Marcus took the time to explain every detail of the process and project scope, and made sure we were comfortable with the quote. Each time we contacted the office for questions or requests, we were always met with the utmost respect and professionalism. Orlando and his crew were such a pleasure to have onsite performing the work! Their professionalism, attention to detail, and work ethic are of the highest standards. If you need any basement or crawlspace work done, choose Dry Otter! You will not be disappointed!read more
Mark Albrecht
Mark Albrecht
19:07 31 Jul 21
Eddie and his crew did a good job ! Wish I would have done this 20 years ago . Crawl space... encapsulation job.read more
Mona Morgan
Mona Morgan
14:33 30 Jul 21
Kevin Sanders the owner, Tom and Daniel and the whole group are very good at what they do. They... don't just fix what is apparent , they look for anything and everything that could be a problem and fix it. They communicate with the customer and we would highly recommend them to everyone.read more
Ted Gibson
Ted Gibson
18:00 20 Jul 21
Had my crawl space encapsulated by Dryotter. Logan, Cameron, and Preston were hard working... professional and responsive. The crew did an outstanding job. I definitely recommend for this type of work!read more
John Moncrieff
John Moncrieff
14:45 02 Jul 21
While renovating a cabin on lake Norman, we realized the crawl space was getting water during heavy... storms. Dry Otter installed a French drain, plastic and a sump pump and the space is dry as a bone after several hours of heavy rain today, July 2, 2021.Everyone from quote to scheduling to the actual install was friendly and professional. Thanks for making our home a better and drier place.read more
Chuck c
Chuck c
15:27 24 Jun 21
Very professional crew
Bob Joffe
Bob Joffe
19:34 11 Jun 21
The Dry Otter team showed up on time with all of the tools and supplies necessary to perform the... job. The took precautions to ensure that the dust did not spread around the house or the rugs were damaged. The team members were all very polite and did a great job in waterproofing the basement wall. At the end of the day when the job was complete they cleaned up everything so that you wouldn't even know they were there. Very happy with the job.read more
Kevin Moran
Kevin Moran
20:43 08 Jun 21
Marcus came out and gave us a reasonable price for a dehumidifier.Two service guys did the install... within two weeks,My wife called the office and received detailed instructions.Great experience all around.Kevin,Satisfied Customer.read more
Clarence Penticuff
Clarence Penticuff
13:40 01 Jun 21
Dry Otter left us in a lurch. To keep it simple they committed to do a job that we waited 3 months... for and after 1/2 days work they bailed out because they did not have enough people to do the job?read more
Ben Stoddard
Ben Stoddard
12:29 22 May 21
I was having serious mold issues in my crawl space. Tyler came out and reviewed my situation and... was super helpful in figuring out how to fix our problem. The installation team Cody, Noah, and Jacob did an awesome job performing the hard labor required to fix the problem. They were respectful, diligent, and did a top notch job. Afterward they took time to answer my questions and show me how the solution turned out. I highly recommend this company to help with any crawl space problems you might have.read more
Lynn Barnhill
Lynn Barnhill
16:30 19 May 21
I would highly recommend Dry Otter Waterproofing. They installed a floor liner, pump, and... dehumidifier in our crawl space. Their quote was competitive, and they were responsive throughout the process. The installers, Cody, Noah, and Danllal, were great. They consistently showed up on time, worked hard, and were very professional.read more
Brandon Ward
Brandon Ward
12:15 17 May 21
Would highly recommend Dry Otter. Marcus immediately responded to my request for an estimate. ... Fantastic service. Work was completed on time. Hauled away old materials. Perfect job. Thanks.read more
Dail Gay
Dail Gay
16:23 30 Apr 21
Dry Otter has helped me with my crawl space for many years. They began to help me with mold... remediation, added de-humidifier, performed annual checks, and this recent visit was to replace floor liner and add new, larger de-humidifier. Were recommended by a friend so I trusted them to do my work for me. Glad to have them to continue keeping crawlspace clean.read more
Nina Vogel
Nina Vogel
18:23 30 Mar 21
Great Company, highly professional and top quality work.Mark Smith is very responsive and very... knowledgeable on what the house needsTom - William - Austin did a wonderful job on the homeHighly recommend using this companyread more
Todd Walker
Todd Walker
18:11 30 Mar 21
Austin was the service tech for our job. He did a great job. On-time and efficient. Kept me posted... via text and phone. Explained everything well when competed.read more
Alex Suarez
Alex Suarez
12:22 30 Mar 21
The work done and the contact with this group of people at Dry Otter was world class. Very much on... it.From theSales person being responsiveOffice Staff professionalInstaller Competent / Skilled, TimelyIn all ways top notch company..Alexread more
Timothy Boyd
Timothy Boyd
13:55 29 Mar 21
The dry otter people were doing a job on the house next door. We have terrible storm water... problems in our yard and their first plan was going to send more water our way. When Tom came, he looked at the set up and told his guys that the setup was all wrong and came up with a new plan to drain the water elsewhere. I did not have to make a fuss at all. Tom was extremely courteous and professional. I love that kind of professionalism and will highly recommend their work to my friends. Old school work ethic!Timread more
Melissa Walker
Melissa Walker
02:20 27 Mar 21
Dry otter completed work on our crawl space today and we are so pleased with the professional and... responsive work of Cody, Nate and Noah. They worked hard to remediate our moisture, mold and humidity and it was not easy work with the rain and mud they encountered. Dry Otter was priced fairly and we liked their honest approach to sales and education on our options to solve the problem. We liked their team approach through the process. We highly recommend Dry Otter from start (sales) to finish (installation).read more
Bryan Sherrill
Bryan Sherrill
23:16 25 Mar 21
Would recommend this company to anyone looking for help with drying up your crawl space. The whole... crew was fabulous from Marcus who came to give me upfront cost and what needed to be done. To the service crew who did really good job taken care of the project. And Danielle was awesome to work with over the phone to get squared away with my bill. Thanks guys and girls and for the help of getting my crawl space dried up. Job well done.read more
Tim Whisnant
Tim Whisnant
21:40 24 Mar 21
I was somewhat apprehensive at first not knowing what was truly needed in my home. I met Tom on my... pre-contract inspection. He went over everything with me in full detail. Now that the work is complete i am overly impressed by their following up on the work that was done. Dry Otter is definately a company that cares about their reputation.i give them 5 stars on customer service....now just waiting on rain!read more
Michael Medlock
Michael Medlock
13:46 23 Mar 21
The staff and crew did a fine job! I highly recommend Dry Otter!
Rhonda L Lovely
Rhonda L Lovely
14:12 21 Mar 21
I needed to fully encapsulate my new home (3 yrs old) crawlspace and add a dehumidifier. My... crawlspace was wet due to natures grading and ground water.Dry Otter inspected, then offered a proposal that was explained in terms I understood and quoted the job. Once I accepted the quote, the office then called to provide a target date for the work to begin.They started exactly on the projected date! The team was prompt and I knew when they were going to lunch and the projected completion time each day. The team were dog lovers and were very cognitive of closing the gates so that the dogs were safe.The job completed exactly when they had projected and the yard was left exactly as they had found it.I am very happy with the work the Dry Otter sales, office and construction team performed at my home. I will have no hesitation referring anyone that requires crawlspace or basement work.read more
Carla Alberto
Carla Alberto
00:26 12 Mar 21
I would recommend Dry Otter for crawl space encapsulation ! I had two other estimates with other... companies and I went with Dry Otter. They had better price and didn’t try to sell me other things that my crawl space did not need. Tyler was very professional and answered all my questions! Cody, Justin and Nate were also very professional and did a great job in the crawl space! I am very pleased with the work!read more
Heather Mullins
Heather Mullins
22:56 05 Mar 21
Orlando, Benjamin, William, and Tom did an outstanding job installing out sump pump and battery... backup. We had a though overview visit from Marcus who walked us through every facet of the project. This is our second positive experience with Dry Otter in two different homes. We highly recommend this business.read more
Diane Harrelson
Diane Harrelson
15:46 05 Mar 21
Ever since Dry Otter came into existence, we have utilized their services. They are an "amazing"... company! Their quality of work and professionalism is unprecedented in the waterproofing "contractor world." I am in real estate and have recommended them to my clients on many occasions. I can do this with confidence, because of my personal experiences with the company. All of the employees of the company are excellent! Today, Austin came to the house, ahead of schedule. He did an excellent check-up on our current system (conditioned crawl space/done by Dry Otter), and gave us a very professional overview of what was done, and the existing condition of our crawl. It was ALL GOOD! Austin was another excellent example of the caliber of professionals at the Dry Otter Company. I HIGHLY recommend this company! My Husband and I will NEVER use anyone else!!read more
Greg LaRochelle
Greg LaRochelle
03:46 05 Mar 21
I've used DryOtter for my residence and other family's residence on 2 different projects now. Both... projects turned out great and really solved our problem - encapsulation and fast track drainage system. Marcus has gone out of his way to answer questions and explain not only the solution, but what causes the issue. Tom has been very understanding on both projects to exceed our expectations! thank you!read more
S & H Farm
S & H Farm
19:08 04 Mar 21
I recently used Dry Otter for my 222 year old basement flooding issues. Marcus My salesman was on... the spot and did a great Job.Orlando and crew William and Benjamin did a outstanding job and very polite and professional. They cleaned up there mess top notch. I was very pleased with the whole Dry Otter team.read more
Steve Hensley
Steve Hensley
19:58 25 Feb 21
Tom and Austin did a fantastic job finishing up the crawlspace work today. Very clean. Very... professional. Very knowledgeable. I highly recommend Dry Otter, Tom and Austin.read more
Maria Minsker
Maria Minsker
21:55 24 Feb 21
Excellent customer service from Mark and Austin.
David Cusick
David Cusick
19:13 24 Feb 21
I used Dry Otter to resolve a water issue I had in my crawl space. All of my dealings with Dry... Otter were great. It started with Marcus who came out to review my problem. Marcus took his time to see the issue and discussed options with me. He answered all of my questions then and even days later when I emailed him with follow-up questions.The guys that came out to fix the problem - Cody, Justin and Nate - were just as good. They knew exactly what they were doing and what was needed on my job, which was to dig a trench along a couple walls in my crawl space, install drainage pipe leading to a sump pump which they also installed. They then installed a drainage pipe to the outside. They also replaced some of the plastic covering on the dirt floor of the crawl space. and did a mold wipe-down. They were very professional and answered questions I had during and after the installation.I would recommend them.read more
Hazel Synco
Hazel Synco
14:58 23 Feb 21
Austin and Tom showed up on time to install insulation around a door to my crawl space. They even... conducted a thorough inspection of our encapsulated space even though it wasn’t required and replaced a bad hinge on our door we didn’t even realize we had. Outstanding service and great guys!read more
Jim Trunzo
Jim Trunzo
00:22 20 Feb 21
Highly Recommend! The Crew was very prompt and polite. Cody, Nate and DJ did a great installation!... A+++read more
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