Dry Otter Waterproofing
Last Updated: October 14, 2026
Dry Otter Waterproofing (“Dry Otter,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, request an inspection, contact our team, use our services, or communicate with us by phone, email, or text message.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you request an inspection, submit a website form, communicate with us, or use our services.
This information may include:
- Name
- Phone number
- Email address
- Home or property address
- Details about your property and requested services
- Appointment and scheduling information
- Estimates, contracts, and service history
- Billing and payment-related information
- Communication preferences, including SMS consent
We may also collect certain information automatically when you visit our website, including your IP address, browser type, device information, pages visited, and interactions with our website.
2. How We Use Your Information
Dry Otter Waterproofing uses personal information to:
- Respond to questions and service inquiries
- Schedule and confirm inspections and appointments
- Prepare estimates and provide requested services
- Communicate about projects, orders, scheduling, and service updates
- Provide customer support and follow-up communications
- Send promotional offers and marketing communications when appropriate consent has been obtained
- Maintain customer records and improve our services
- Analyze website performance and advertising effectiveness
- Process payments and maintain business records
- Comply with applicable laws and protect our business and customers
We use the information we collect to provide a better customer experience and communicate about services that may be relevant to your needs.
3. SMS and Text Messaging Communications
Dry Otter Waterproofing offers SMS and text messaging communications for customers and individuals who have opted in to receive them.
By providing your phone number and giving the required consent, you may receive phone calls and SMS messages from Dry Otter Waterproofing concerning:
- Responses to your inquiries
- Inspection and appointment scheduling
- Appointment confirmations and reminders
- Estimates, orders, and project updates
- Customer service and follow-up communications
- Promotional offers, company updates, and marketing content
Message Frequency: Message frequency varies depending on your activity and interactions with Dry Otter Waterproofing.
Message and Data Rates: Message and data rates may apply depending on your mobile carrier and service plan.
Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any text message from Dry Otter Waterproofing.
Help: Reply HELP for more information or assistance.
Consent: SMS consent is voluntary and is not a condition of purchasing goods or services from Dry Otter Waterproofing. Where we request SMS consent through a website form, you may choose whether to opt in.
We maintain records of SMS consent and opt-out requests as part of our communication and compliance practices.
Mobile Information Sharing and Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Dry Otter Waterproofing does not sell or provide mobile phone numbers or SMS consent information to outside companies for their independent marketing or promotional campaigns.
For additional information about our messaging program, please review our Terms & Conditions.
4. How We Share Information
We may share personal information with trusted service providers when reasonably necessary to operate our business and deliver services to customers.
These providers may include:
- Customer relationship management (CRM) and business software providers
- Website hosting and maintenance providers
- Scheduling and customer service platforms
- Payment processing providers
- Marketing, advertising, and analytics service providers
- Contractors or other service providers involved in fulfilling customer requests
Service providers are permitted to use information only as appropriate for the services they perform on our behalf, subject to applicable privacy and security obligations.
We may also disclose information when required by law, in response to valid legal requests, or when necessary to protect the rights, safety, or property of Dry Otter Waterproofing, our customers, or others.
SMS-specific restriction: The sharing described above does not authorize the disclosure of mobile information or SMS opt-in data and consent for third-party or affiliate marketing and promotional purposes. The protections stated in Section 3 apply to SMS communications and consent records.
5. Cookies and Website Analytics
Our website may use cookies, pixels, and similar technologies to improve website functionality, measure traffic, understand visitor behavior, and evaluate the effectiveness of our marketing efforts.
These technologies may collect information such as:
- Pages visited and time spent on our website
- Browser and device information
- General geographic information
- Website referral sources
- Interactions with advertisements and website forms
We may use analytics and advertising services, including Google Analytics, Google Ads, and other similar platforms, to understand website performance and improve our advertising.
You may manage or disable certain cookies through your browser settings or available website privacy controls.
Disabling cookies may affect some website functionality.
6. Marketing Communications
Dry Otter Waterproofing may communicate with customers and prospective customers about services, seasonal maintenance, company news, promotions, and special offers.
Marketing communications may be delivered by email, telephone, or SMS, subject to applicable law and consent requirements.
You may unsubscribe from marketing emails using the unsubscribe link included in those messages.
You may opt out of SMS communications by replying STOP.
Opting out of promotional communications does not prevent us from responding to communications you initiate or sending other communications when legally permitted.
We do not share SMS opt-in information or mobile numbers with third parties or affiliates for their independent marketing purposes.
7. Information Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.
Personal information may be maintained in secure business systems used for customer relationship management, scheduling, communication, and service records.
While we work to protect your information, no method of electronic storage or internet transmission is completely secure.
8. Your Privacy Choices and Rights
You may contact Dry Otter Waterproofing to:
- Request information about personal information we maintain about you
- Request corrections to inaccurate information
- Request deletion of personal information, subject to applicable legal and business recordkeeping obligations
- Update your communication preferences
- Opt out of promotional emails or SMS messages
- Ask questions about our privacy practices
We will review privacy requests and respond as required by applicable law.
Residents of states with applicable consumer privacy laws may have additional rights regarding their personal information, including rights to access, correct, delete, or opt out of certain uses of personal information.
We will honor applicable privacy rights in accordance with the laws governing those requests.
9. Third-Party Websites and Services
Our website may contain links to websites, financing providers, social media platforms, and other services operated by third parties.
These third parties maintain their own privacy policies and information-handling practices.
Dry Otter Waterproofing is not responsible for the privacy practices of external websites. We encourage visitors to review the privacy policies of third-party services before providing personal information.
10. Referral Programs
Dry Otter Waterproofing may receive personal information through customer referral programs and referral platforms.
Information submitted through these programs may include names, phone numbers, email addresses, and other information supplied by a referring customer.
We may use referral information to administer referral programs and respond to inquiries, subject to applicable communication and consent requirements.
Providing another person’s contact information does not automatically establish that person’s consent to receive promotional SMS messages.
11. Children’s Privacy
Our website and services are intended for adults seeking home improvement, waterproofing, and foundation repair services.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
12. Information Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business records, fulfill contractual obligations, comply with legal requirements, resolve disputes, and protect our legitimate business interests.
SMS consent and opt-out records may be retained as necessary to demonstrate compliance with applicable communication requirements.
When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
13. Changes to This Privacy Policy
Dry Otter Waterproofing may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.
When updates are made, the “Last Updated” date at the top of this page will be revised.
We encourage visitors to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Dry Otter Waterproofing
4340 N NC 16 Business Hwy
Denver, NC 28037
Phone: (704) 966-1771
Website: www.dryotterwaterproofing.com
For SMS assistance, reply HELP to any text message from Dry Otter Waterproofing.
For additional information regarding SMS communications, please review our Terms & Conditions.