I truly do appreciate all that Dry Otter Waterproofing did to help me out. You kept the cost reasonable and arranged for the work to be done in a timely manner. The two men who spent 2 ½ days working under my house were very professional, especially with all of the mud and rainy weather they had to endure. Both men worked diligently and were always courteous to me. I really appreciate their knowledge, work ethic, and attitude.
Not sure I can say it all in the space allotted, but these guys are terrific. First, they KNOW what they’re doing. Second, they LISTEN to the homeowner and look for what’s really going on. Third through about 100th, they EXPLAIN everything, think CREATIVELY, show up on time, do the work as if it were their Mama’s house, follow up afterwards, give you info about crazy unrelated stuff you’d want to know (like the possum that came to live in my newly renovated crawl space), and they actually care about giving their customer the best possible value for the money spent. Who knew there were still people like that? I recommend them with zero reservation. I just wish they did drywall and painting and plumbing and…
The following is an update of last year’s review: Recently, I found a little water on the plastic in my otherwise perfect crawl space. I had the A/C guy come out to see if it was related to condensation from that. It wasn’t. Called Dry Otter Waterproofing to see if it was a warranty issue. It was and they took care of it immediately! Found the prob and fixed it with a smile! No fuss. No argument. And no charge because it’s warranted for a long, long time! I just can’t say enough good about this company and their people. I would never go with anybody else and I STILL wish they did drywall and plumbing and landscaping …
Could not be more pleased with the level of service I received from Dry Otter. Kevin is very easy to work with and his employees are very professional. What I like about Kevin is that he didn’t try to oversell me on services I did not need. There were things I chose to upgrade such as draining matting and new vents. Those particular upgrades were not required by the system he recommended, however he explained all my options and all the services he offered. Kevin’s knowledge and expertise is far superior to others with whom I have spoken. My crawlspace is dry and I have one less worry! I would highly recommend Dry Otter to anyone with a problem or question.
Dry Otter executed a very professional and smooth experience from the consultation all the way through the installation of our crawl space liner and humidity sensor. Kevin educated me on the reasons of humidity levels in the crawl space and made a simple and honest recommendation on our solution. I would recommend them for any crawl space remediation.
Great experience, Kevin was very responsive from the time I called him throughout the entire process – professional, work was done on the day he indicated and within the amount of time he expected. Work was well done and competitively priced. Great job!!
Dry Otter Waterproofing did a wonderful job of encapsulating our crawl space. Kevin was thorough answering all my questions and concerns whether by phone or email. Initially, I was a bit hesitant using a smaller company, but Kevin explained that he’s been in the industry for 20 years, and it didn’t take long for me to understand he’s an expert. His team ensured that all the details with the installation went smoothly, from mold remediation, insulation, vapor barrier installation, wrapping the piers and installing the dehumidifier. Some adjustments to sealed vents and small imperfections were necessary when I looked over the completed installation. They were all resolved in a day. Kevin is personable and very simple to talk with, making business painless for a large and expensive job. I would recommend Dry Otter Waterproofing easily!!
Kevin Sanders and his employees have been a joy to work with. They know how to handle a messy crawl job quickly and thoroughly. And I really appreciate how quickly they responded when I called. Terrific communication and follow through. Great job guys!!
We were very pleased with Dry Otter! The men were at my house for several days and were very professional and courteous. The cleaned up everything before the left. The work was completed as agreed upon. We definitely recommend Dry Otter!
We were very happy with Dry Otter and would have no problem recommending their work. We had several companies out to our house for estimates, and in the end we decided to try Dry Otter. We had a full encapsulation with a partial drain and sump system as well as some downspout drains repaired. The estimates between all of the companies varied, but I believe that for the personal service, quality of the work and integrity of the employees, we received the best value for our money. For me they are a local company, and on more than one occasion Kevin (the owner) came out to the house personally during the course of the work. The crew that came to the house was extremely professional and I had absolutely no concerns about being at work while the work was being performed under my home. Kevin and Mark made sure that all terms agreed upon were fulfilled to my satisfaction, and I am actually hiring them for an additional project. Do yourself a favor and after you talk to all the big players, give the fine people at Dry Otter a call. I believe you will find that you will receive more personalized service from Dry Otter because the employees demonstrate integrity and professionalism and the owner is actively involved.
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