After noticing a constant musty smell in my house and being told that mold was growing in my crawl space, I decided it was definitely time to take action. Dry Otter has been great every step of the way! From the sales guy, Lance, with his big personality and great sense of humor, he clearly explained the process and what the job would entail. The guys who installed the liner were thorough and professional. And most recently at the annual inspection of the crawl space and dehumidifier, the company reattached the liner at no additional charge (after a plumbing company had to remove it to install a floor drain for my new water heater). Great experience. Highly recommend!