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M. Hardison, Oakleaf HOA
As Chairperson of my Homeowners Association, I get to work with a variety of contractors for maintenance and upkeep of our property, My experience over the past years, working with
Kevin Sanders has restored my belief in dedication, dependability and the commitment to providing good service. He exceeded my expectations, and I look forward to working with him in the future.
I am very pleased with the work I received from Dry Otter Waterproofing. My crawl space was full of moisture. Dry Otter came out and accessed exactly what the problems were and designed a system that fit my needs and my budget. The crew arrived when they said they would and explained exactly what they were going to accomplish. When finished, Tony, the crew leader, explained everything and answered any questions I had. My crawl space is now dry and beautiful! I would definitely recommend Dry Otter Waterproofing to anyone with a moisture issue in the crawl space.
Thank you again for your prompt response to the moisture in our basement and for doing such an excellent job. All the best in 2015!
Judy Neff – Davidson NC
I wanted to let you know how happy I am with the work you and your team did when they sealed our crawl space. The guys were very friendly, polite, cleaned up after themselves, answered all my questions, etc. It was a very positive experience, and now my crawl space looks great, but even more importantly my house no longer smells musty an our hardwood floors that were cupping are now flattening out.
Ten years ago we used a competitor of yours to seal the crawl space at our old house. While they did a good job, it was a totally different experience. You personally inspected the work your team was doing during the process, and then again after the work was completed. In addition, you supplied us with a moisture monitor so that we can monitor the humidity in our crawl space from inside our home, and your guys showed us how it worked.
At our old house I had a problem with the dehumidifier your competitor installed. While they say they would come out and look at it, they never did. Unknown to us, the dehumidifier they installed was not a high quality one line you installed for us and it died in a couple of years after it was installed. When I finally did get them to respond to my call, they charged me $80.00 to tell me the dehumidifier they installed was no longer working and that a new one would be $1500.00! They didn’t even refund the $80.00 they charged me to tell me that the unit they had installed previously no longer worked. In addition, the guy who installed it gave me incorrect information about the warranty. Needless to say, I was thrilled to find your company and much more impressed with your team and the work they did. Everyone on your team seemed to really care about doing a good job for us.
When our neighbors saw your truck in our driveway they asked me what we were having done. I shared with them how happy we were with you and your team and the work they did. They also had you seal their crawl space an told me how happy they are with the end product and your team.
I am glad to be a reference for your company, please feel free to provide my phone number to any prospective clients.
Thank you again for doing such a great job for us, and for the professionalism you and your team exhibited.
Judy M. Neff